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DUDLEYA MARKET
About the Role
Job Description: Customer Support Specialist
Position Overview:We are looking for a dedicated and empathetic Customer Support Specialist to join our team. The Customer Support Specialist will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction through various communication channels.
Key Responsibilities:
Respond to customer inquiries via phone, email, live chat, and social media.
Resolve customer complaints efficiently and professionally.
Maintain detailed records of customer interactions, transactions, and feedback.
Collaborate with other departments to ensure swift issue resolution.
Provide product and service information to customers.
Assist in developing customer support processes and documentation.
Requirements
Qualifications:
Proven experience as a Customer Support Specialist, Customer Service Representative, or similar role.
Excellent communication, problem-solving, and interpersonal skills.
Ability to multitask and manage time effectively.
Proficiency in customer support software such as Zendesk, Freshdesk, or similar.
High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
Preferred Skills:
Experience with CRM systems like HubSpot or Salesforce.
Ability to work under pressure and handle challenging situations.
Strong attention to detail and commitment to providing excellent service.
About the Company
What We Offer:
Competitive salary and benefits package.
Flexible working hours and remote work options.
A supportive and collaborative work environment.
Opportunities for professional development and growth.